An issue with your order?
Keep your order number, proof of purchase and a description of the issue. For damaged or incorrect items, take photos of the product and packaging and keep them until your enquiry is resolved.
Before sending anything back
Use the support details on your order confirmation to request return instructions. Do not send products to an unconfirmed address.
Change of mind
A voluntary change-of-mind return window has not been published. Please confirm eligibility before purchasing if this is important to you.
Refunds & your rights
Any remedy depends on the nature of the issue and your rights under Australian Consumer Law. A store policy does not remove applicable consumer guarantees.
Read the ACCC guide to repairs, replacements and refunds ↗